Account & Data Deletion

You can ask us to delete your Hey Jesus account and the personal data associated with it at any time. This page explains how to make the request and what happens to your data afterward.

How to Request Deletion

You can request deletion in either of these ways:

• In the app — where available, open your account or settings screen and choose the option to delete your account.
• By email — send a request to support@hey-jesus.com from the email address on your account, with the subject line “Delete my account.” We may ask you to confirm your identity before we process the request.

You can also reach us through our Support page.

What Gets Deleted

When your deletion request is processed, we remove or anonymize:

• Your account and the email address associated with it.
• Your profile and preferences.
• The link between your device or app installation and your account.
• Support messages and usage data tied to your account, where applicable.

What May Be Retained

We may retain a limited amount of information where we are required to by law, or where it is necessary to prevent fraud, resolve disputes, or enforce our agreements. Any retained information is kept only as long as needed for those purposes. We may also keep aggregated or anonymized data that no longer identifies you.

Device Data

If you have a Hey Jesus device or app installation, deleting your account unlinks it from you. You can also remove the app or reset the device to clear locally stored data on your side.

Timing

We aim to process deletion requests within a reasonable period after we verify them. Backups and system logs may take additional time to cycle out through our normal retention process.

Questions

If you have any questions about deleting your account or data, contact us at support@hey-jesus.com or through our Support page.